“I proposed at the end of each day where we say what we did, plan to do the next day, and any problems. His response was that he only glanced at the screen on occasion and didn't realize it was a problem, and he agreed to my proposal,” says Mark. It turned out that while Mark and his colleagues were stressed out and squirming, their boss hadn’t even noticed. It took open communication, not covert surveillance, to solve the problem.
